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Why Netflix is Not Compatible with your Device and How to Fix it

If you have been a Netflix user for a while, you may have seen or received the error message: "Netflix is not compatible with your device." This can be frustrating, especially if you're trying to watch Netflix on a brand-new device. The good news is that there are ways to fix this problem.One reason that Netflix may not be compatible with your device is outdated software.

Another reason why Netflix may not be compatible with your device is outdated browser versions. In both cases, you can fix this problem on your own.Here are some methods to fix "Netflix is compatible with your device".

Note: Netflix App doesn't support Android 5.0 or under.

How to Fix Netflix Compatible Issue

1. Check if your phone meets the Play Store Requirements

To check this, go to the Google Play Store on your Android phone and search for Netflix. If you see the message "This app is incompatible with your Android Device," your phone doesn't meet the minimum requirements for the Netflix app.

Check your device's Play to protect the status.

Your phone or tablet must be Play Protect certified to download the Netflix app from the Play Store. To check the Play Protect status for your phone:

  1. Launch the Play Store app.
  2. Tap on your profile icon on the upper right.
  3. Select Settings > About.
  4. Your device will display its Play Protect certification status if it has passed the test.

Contact Netflix Customer Service if your device is eligible. If it isn't:

Android version 8.0 or later: If you're having trouble with your Play Protect certification, check Google's assistance steps to fix it, or contact your device manufacturer to seek a Play Protect certified version.

2. Check for updates

If you're using an older version of the Netflix app, it may not be compatible with your device. To check for updates, open the Google Play Store, tap Menu > My apps & games, then look for Netflix under "Updates." If an update is available, tap Update.

3. Uninstall and reinstall the Netflix app Directly from Netflix

Because the Play Store is only accessible to Android devices with newer versions of the OS or those certified for Play Protect, third-party apps that aren't compatible will not be able to download from it. If you can't download it from the Play Store, you might be able to get by with a simplified version of the program directly from Netflix.

If you can't access Play Protect because of a modified version of Android on your device, follow the Google instructions to remove your Play Protect certification status. To install the Netflix app on your Android device, it must run Android version 4.4.2 through 7.1.2.

Using the device, you want to install Netflix on:

  1. Go to Settings > Security.
  2. Tap Allow installation of apps from sources other than the Play Store.
  3. To confirm that you want to make the necessary settings, tap OK.
  4. Now, Download the Netflix app.
  5. Swipe down from the top of your screen to discover the download.
  6. Tap Install to install the file.
  7. After successfully installing the Netflix app, go back to your home screen and open it.

4. Restart your device

If you still see the "Netflix is not compatible with your device" error message, try restarting your Android phone or tablet. To do this, press and hold the power button for 10 seconds, then tap Restart.

5. Check your network connection

Make sure you have a strong internet connection when trying to stream Netflix. We recommend downloading your TV shows and movies when connected to a Wi-Fi network if you're using a cellular data network or satellite internet connection.

6. Use a different internet browser

If you're trying to watch Netflix on an outdated browser, you may see the "Netflix is not compatible with your device" error message. To fix this problem, try using a different internet browser, such as Google Chrome or Mozilla Firefox.

Why Netflix is Not Compatible with your Device and How to Fix it

Frequently Asked Questions

Why does this version of the Netflix app is not compatible with your device?

It generally indicates information on your device that must be updated.

Which version of Netflix is compatible with my device?

The Netflix app is compatible with Android smartphones and tablets running Android 2.3 or later. According to Google, the current version of the Netflix software requires Android 5.0 or newer.

Why it is showing your device is not compatible with this version?

The app cannot operate on your phone's current Android version because it does not support it. You don't have the proper hardware requirements for the app.

Why is Netflix not working on Android?

Smartphone users should start by uninstalling the Netflix application. If it isn't working, try turning your phone off and back on again. If it still doesn't work, you'll need to delete and reinstall the program from the correct app store. The same process applies if you're using a set-top streaming device.



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